Refund policy
At SAMARIE, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy for our handbags.
Eligibility for Returns:
- Returns are accepted within 14 days of the delivery date.
- Handbags must be in their original, unworn condition with all tags attached.
- Items must be returned in their original packaging.
How to Return:
- Contact Us: Email our customer service team at support@samarie.com with your order number and reason for return.
- Receive Return Authorization: We will provide you with a Return Authorization Number (RAN) and detailed instructions for sending back your item.
- Ship Your Return: Pack the item securely in the original packaging and include the Return Authorization Number. Ship the package using a trackable shipping method to the address provided in the return instructions.
Refunds:
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days after the return is received.
- Please note that original shipping charges (if any) are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items:
- Sale items and gift cards are final sale and cannot be returned.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@samarie.com. We will arrange for a replacement or refund.
Additional Information:
- SAMARIE is not responsible for return shipping costs or any loss or damage incurred during the return shipment.
Thank you for shopping with SAMARIE. If you have any questions or need further assistance, please don't hesitate to contact us at support@samarie.com.